Jezz Seville

I am Jezz Seville, the Operations Manager here at HEC. My role here is to oversee operations, mainly from a maintenance perspective. I engage with tenants at all levels in a customer-focused way. My background/experience started as a plumbing and heating engineer, later moving on into commercial and domestic gas. After several years on the tools, I took the opportunity to progress into a Team Coordinator position, looking after a small team of 12 maintenance guys covering all aspects of plumbing, electrical, carpentry, and general building fabric. Again, moving forward I took on the job as Labour Manager for the same company, this entailed managing a maintenance workforce of 50 in house staff and up to 20 contractors. My last role was as Compliance Manager; all 4 roles were served at UEA over a 23-year period.

As Operations Manager is responsible for overseeing the day-to-day running of a business to ensure everything operates efficiently and effectively.

This includes:

· Managing processes and workflows to improve productivity

· Leading and supporting teams to meet performance targets

· Monitoring budgets, resources, and operational costs

· Ensuring quality standards and customer satisfaction

· Solving problems quickly and making strategic decisions

· Coordinating between different departments (e.g. HR, finance, logistics)

· Implementing improvements to systems and procedures

Overall, the role focuses on ensuring the business runs smoothly while continually seeking ways to improve performance.

What I Enjoy About Being an Operations Manager. What I enjoy most about this role is the variety and impact it brings. Every day presents new challenges, and I like being in a position where I can solve problems and make a real difference to how a business performs. I enjoy working with people—supporting teams, helping them develop, and seeing them succeed. There’s also a strong sense of satisfaction in improving processes and making things more efficient, especially when those changes lead to better results for both the business and customers. I also appreciate the balance between strategic thinking and hands-on involvement. It allows me to step back and plan improvements while still being actively engaged in daily operations.

If you could be on any TV Show, what would it be and why?

Landman for sure, I like the way that Tommy gets the job done. No-nonsense approach and a way of getting what he wants done.

If you could choose any fictional place to live in, what would it be and why?

Sunshine Island with a bar on the beach, paddleboard or canoeing option, because that’s what I enjoy doing.

You’re stranded on a deserted island and can only bring one meal with you to eat indefinitely. What would it be, and why?

It would have to be Steak and chips with blue cheese sauce no doubt about it, by far my favourite meal.

What would your coworkers be surprised to learn about you?

I don’t feel my coworkers would be surprised about anything I have done……. lol